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RIM Faces Class Action Lawsuit Over BlackBerry Outage

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BlackBerry Outages

RIM’s apology and peace offering of free apps after a four-day service outage in early October did not appease all unhappy BlackBerry owners.

Two separate lawsuits have been filed in the U.S. and Canada, both on behalf of all BlackBerry owners with an active service agreement at the time of outage. The class action suits seek damages for breach of contract and negligence on RIM’s part.

The outage, which lasted from Oct. 10 until Oct. 14, left millions of users in Europe, the Middle East, Africa and the Americas unable to receive emails and messages.

The U.S. lawsuit, filed in California by Eric Mitchell — a user who had a BlackBerry contract through Sprint at the time of outage — seeks damages including cash compensation for service fees as well as legal costs.

Similarly, the Canadian lawsuit asks for refunds for loss of service, asking RIM to “take full responsibility for these damages.”

If successful, the lawsuits could prove costly for RIM. The U.S. complaint estimates that Research In Motion earns at least $3.4 million per day in service revenue, and RIM has more than 16 million users in the U.S.


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[via Guardian]

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